ABOUT US

 

Welcome to thecarsonhouse.shop. We are an online home and interiors store serving customers in Germany with a curated range of furniture, lighting and practical home products. Our aim is to help customers create rooms that feel comfortable, functional and personal, while making online shopping clear and straightforward.

Our Purpose

A home is shaped by the objects used every day: the chair that supports a quiet morning, the light that changes the mood of a room, the table around which people gather, and the storage that makes a busy space easier to live in. We bring together products intended to support those moments, balancing usefulness, design and value.

We understand that furniture and lighting purchases require more consideration than many ordinary online purchases. Dimensions, materials, colour, placement, access routes, assembly and electrical compatibility can all affect whether an item is right for a particular home. We therefore encourage careful review of each product page before ordering.

What We Offer

Our catalogue may change over time, but it is centred on furniture, lighting and home products for living rooms, bedrooms, dining spaces, kitchens, home offices, hallways and other domestic areas.

Sofas, armchairs, chairs, benches, stools and other seating.

Beds, bedside tables, wardrobes, chests of drawers and bedroom furniture.

Dining tables, coffee tables, side tables, desks, consoles and occasional furniture.

Cabinets, shelving, bookcases, media units and home storage.

Pendant lights, ceiling lights, wall lights, floor lamps, table lamps and related lighting products.

Mirrors, rugs, textiles, decorative objects, organisers and other home accessories.

Clear Product Information

We aim to present relevant product information in a useful format. Depending on the item, a product page may include dimensions, materials, finish, colour, assembly requirements, care instructions, weight, maximum load, bulb or electrical specifications, package contents and delivery information. Images may show products in styled settings; accessories appearing in lifestyle images are not included unless the product description expressly says otherwise.

Colours and finishes may appear slightly different across screens and lighting conditions. Natural materials such as wood, stone, rattan, leather and marble may have normal variations in grain, tone, texture and pattern. These variations are part of the character of the material and are not necessarily defects.

Furniture Delivery and Access

Before purchasing large furniture, customers should measure the intended space and all relevant access points, including doors, corridors, staircases, lifts, gates and turning areas. Published product dimensions should be compared with packaged dimensions where available. Unless expressly stated on the product page, delivery does not include assembly, wall mounting, room placement, packaging removal or disposal of an old item.

Lighting Safety

Lighting products must be installed, used and maintained in accordance with their product instructions. Any product requiring connection to fixed electrical wiring should be installed by a suitably qualified electrician. Customers are responsible for checking that voltage, fittings, bulb type, location rating and intended use are suitable for their property. Bathroom and outdoor lighting require particular attention to location and ingress-protection requirements.

Our Service Commitment

We aim to provide courteous support before and after purchase. If a customer needs help with a product specification, an order, delivery, damage report or return, our customer service team can be contacted at info@thecarsonhouse.shop. We will review enquiries in good faith and provide information or a resolution consistent with our published policies and applicable German law.

Responsible Shopping

We encourage customers to choose carefully, keep product instructions and packaging until an item has been inspected, and use products only for their intended domestic purpose. We also encourage responsible reuse, donation or recycling of packaging and unwanted household items where safe and practical.

Our Online Store

The products currently available are those displayed on thecarsonhouse.shop. Availability, product descriptions and prices may change. Placing an item in a basket does not reserve it. An order is accepted only when we send an order confirmation or dispatch confirmation that clearly confirms acceptance, as explained in our Terms of Service.

Contact Us

Questions about our store, products or policies may be sent to info@thecarsonhouse.shop. Please include the relevant product name or order number so that we can assist efficiently.